Terms and conditions
Last updated: October 2026
Please read these terms and conditions carefully before using the website https://skycar.ro/ and Skycar’s services. By accessing and using the website, you agree to these terms.
Who we are
Skycar SRL, registered office at Henri Coandă Airport, Otopeni, Ilfov, tax ID (CUI) 00000000, registered with the Trade Register under no. J00/000/2020, a company providing private services to its customers and partners.
Nature of the services
Skycar is a private entity providing car rental services to its customers, with pick-up in Bucharest, at Otopeni or at Băneasa. Skycar is not a government institution and does not represent any public authority.
Specific car rental conditions
Age and driving licence
The minimum rental age and the minimum time the driving licence must have been held are shown when you book (by default 21 years, with a licence held for at least 1 year) and may be updated. The driver must hold a valid driving licence for the entire rental period.
Price and deposit
The price shown for each car is the final price per rental day — with no deposit (no deposit held at pick-up). Discounts based on the number of days are shown in the booking form before you send your request.
Fuel policy
The car is handed over and returned with the same fuel level, unless agreed otherwise at pick-up. Any fuel missing at return is charged at the rate communicated at handover.
Mileage
The included mileage limit (if any) and the cost per extra kilometre are shown on each car’s page; most cars in the fleet have unlimited mileage.
Insurance and damage
All cars in the fleet have valid compulsory third-party insurance (RCA). Any damage caused through the driver’s fault during the rental is recovered directly from the customer, as established at return.
Cancelling and changing a booking
The booking is confirmed by phone after you send your request; the conditions for cancelling or changing it are communicated and agreed at that time, depending on the time left until pick-up.
Handover and return
The car is handed over on the confirmed date, time and location (Bucharest, Otopeni or Băneasa). Returning the car later than the grace period shown when booking may incur extra costs, calculated at the car’s rate for the additional day(s).
Collaborators and partners
For certain services, Skycar may work with independent partners or specialists, who are responsible, within their remit, for the specific services they provide under the law. Skycar’s role is limited to providing the agreed service and operational coordination, without exercising duties reserved by law to other professions.
The virtual assistant (AI chatbot)
The website may offer a virtual assistant (an AI-based chatbot) for general information about our services and for taking contact requests. By using it, you accept that:
- its answers are for information and guidance only, are generated automatically, may contain errors or incomplete information and do not constitute legal, tax, accounting or other professional advice, nor a firm offer;
- you should not make decisions based solely on the assistant’s answers; for your specific situation, they are confirmed by a member of the Skycar team;
- you should not enter sensitive data or confidential documents in the chat; you can ask at any time for a person to take over the conversation;
- the feature may be interrupted or changed at any time without prior notice.
The processing of chat messages is described in our Privacy policy.
Offer and rates
Services are provided on the basis of a personalised offer, depending on the specific situation. Rates are communicated on request and, unless stated otherwise, are expressed in lei and do not include official fees payable to public institutions. Payment is made as agreed (usually by invoice / bank transfer).
Right of withdrawal (consumers)
If you are a consumer, you have the right to withdraw from the contract within 14 days, in accordance with Government Emergency Ordinance (OUG) 34/2014, without having to give a reason. If you expressly ask for the services to start before this period expires, you will owe the value of the services provided up to the time of withdrawal.
Customer obligations
For the services to run smoothly, you undertake to provide correct and complete information and documents on time. Skycar is not liable for delays or consequences resulting from incorrect, incomplete or late information.
Privacy
We process your data in accordance with our Privacy policy, in compliance with the GDPR.
Intellectual property
All content on the website (texts, articles, images, logo) belongs to Skycar SRL or its partners and is protected by law. It may not be reproduced or reused without prior written consent.
Limitation of liability
The information on the website (including blog articles and the virtual assistant’s answers) is for information purposes and may be updated as legislation changes. It does not constitute individual legal advice. For your specific situation, contact us for an offer.
Applicable law and dispute resolution
This document is governed by Romanian law. Any disagreements are settled amicably; failing that, they fall under the jurisdiction of the courts determined by law. Consumers may contact ANPC — anpc.ro, including through the Alternative Dispute Resolution mechanism (SAL), and the European ODR platform (ec.europa.eu/consumers/odr).
Contact
Email: office@skycar.ro · Phone: +40 765 416 139